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Irish Central Revenue Information Office Launches

by Jason Gorringe, Tax-News.com, London

17 September 2007


Ireland's Minister for Finance, Brian Cowen, has officially opened the Irish Revenue Commission's new Central Information Office (CRIO), a state of the art facility designed to allow the Revenue's to cope with a growing number of personal callers, particularly from non-resident individuals and businesses.

When it originally opened in 1992, the CRIO was designed to deal with up to 150,000 callers per annum. However, last year the CRIO dealt with over 300,000 callers - 70% of which were non-nationals.

The Revenue says that the public office has been completely redesigned and refurbished to cater for the increase in callers, and to provide improved accessibility. Opening from 8.00 am during peak times, it has a self-service internet facility, with assistance available from trained Revenue staff.

CRIO's work has become more challenging in recent years with the changing profile of customers. With more than two-thirds of callers non-Irish nationals, the Revenue has in response recruited staff with Polish language skills, amongst others, and has increased the range of forms and leaflets available in a variety of foreign languages on its website.

"In the modern environment of highly mobile capital, it is vitally important that we continue to attract international investment. Skills are also increasingly mobile and indeed, this is borne out by the profile of visitors to this very office here," observed Cowen at the launch of the new CRIO office.

According to the 2006 census, out of Ireland's population of 3.7 million, over 419,000 people were non-Irish nationals, and many of these are now registering businesses in the country.

"I’m told that over half of the registrations of new businesses for tax purposes in a number of Dublin districts are now from non-Irish entrepreneurs. I know that Revenue have been addressing this challenge through providing information in a number of languages and through recruiting non-Irish staff for the Information Office to provide the service in other languages," Cowen noted.

Revenue Chairman, Frank Daly, also present at the CRIO launch, announced that: "This afternoon, to customers of the CRIO and indeed to all Revenue's customers, I pledge our commitment to a 'good service experience' when you do business with us."

"That means we promise continuous improvement of our service delivery, the roll out of the widest possible range of information sources, maximum choice (where that makes sense) in your channels for dealing with us, enthusiastic implementation of our programme of simplification and personal (and personable) assistance whenever you deal with Revenue."

A comprehensive report in our Intelligence Report series giving background tax and residence information on many of the key offshore jurisdictions is available in the Lowtax Library at http://www.lowtaxlibrary.com/asp/subs_reports.asp and a description of the report can be seen at http://www.lowtaxlibrary.com/asp/description_report4.asp

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