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HMRC Starts Twitter Trial

by Robert Lee,, London

30 December 2010

HM Revenue and Customs (HMRC) has begun trialling the use of Twitter in the lead up to the January 31 Self Assessment deadline, with the username @hmrcgovuk.

HMRC Permanent Secretary for tax, Dave Hartnett, said: “This is an excellent way for agents to find out quickly and easily what is going on at HMRC, although it is important to remember that we will never discuss individual taxpayer’s affairs using Twitter.”

The @hmrcgovuk Twitter account is being managed by the HMRC Communications and Marketing team on behalf of HM Revenue & Customs. Followers can expect one to two tweets each day covering information about HMRC and tax, including news, publications, web content, consultations, speeches and publicity campaigns.

HMRC said that it is inviting feedback and ideas from followers and will endeavor to add value to conversations where it can. It will read all @replies and ensure that any emerging themes or helpful suggestions are passed to the relevant people in HMRC. However, due to resource constraints it will not always be able to reply individually to all the messages received via Twitter.

HMRC Twitter will not engage on issues of party politics, Government policy or respond to anything that breaks the rules on taxpayer confidentiality, the department said. It will though follow organizations of relevance to HMRC and tax, and may follow individuals where appropriate.

HMRC will not be sending notifications of tax rebates by Twitter or by email, and will not ask people to disclose personal or payment information by Twitter or by email.

The HMRC Twitter account will generally be updated and monitored during office hours only, Monday to Friday.

TAGS: individuals | compliance | tax | tax compliance | United Kingdom | HM Revenue and Customs (HMRC) | HM Revenue and Customs (HMRC)

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