Speaking before the South African Parliament's Trade and Industry Committee on Wednesday, the T&I Department's director of institution management, Magauta Mphahlele revealed that the government had decided not to continue allowing the business community to self-regulate on consumer protection issues.
According to reports in the national media, she revealed that existing voluntary schemes had allowed some firms to shirk their responsibilities, leading the authorities to propose the introduction of a new law to protect consumers' rights.
The proposed legislation is set to make unfair or discriminatory practices in the areas of marketing and selling illegal, in addition to regulating pricing and availiability, and setting service standards for the public sector.
It is hoped that the bill will be finalised by the end of October.
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