A piece of software security technology used by business consulting firm Inuit in its Turbo Tax tax preparation product last year to prevent piracy has been removed for the 2003 version, after customers complained they could not install the software on multiple computers.
In an open letter to its customers published in the American national media last week, General Manager of Turbo Tax Tom Allanson wrote: "I want to personally apologize for any frustration you may have experienced due to the restrictions that came with our use of anti-piracy technology."
"In response to feedback from our customers, I want you to know that we're making an important change to TurboTax software and have removed activation technology," Allanson's letter stated.
Meanwhile, tax preparation rival H&R Block has been quick to seize on Inuit's misfortune by apparently commencing a 'switcher' campaign designed to tempt Turbo Tax users to its 'TaxCut' software product, which does not prohibit use on multiple PCs.
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