Internet Service Performance Info Goes Online In HK

by Mary Swire, for LawAndTax-News.com

28 April 2008

Five major broadband internet service providers in Hong Kong have made public their performance statistics for this year's first quarter online, boosting the industry's transparency and service quality, the Office of the Telecommunications Authority announced at the weekend.

The five service providers are are Hong Kong Broadband Network, Hutchison Global Communications, New World Telecommunications, PCCW IMS and Hong Kong Cable Television.

The published information covers network reliability, service restoration time, technical performance, customer hotline performance and customer complaint handling. The information will be updated quarterly.

"We are pleased to see that the performance statistics of the broadband ISPs are available to the public on schedule. The published information covers the areas of network reliability, service restoration time, technical performance, customer hotline performance and customer complaint handling," a spokesperson from OFTA stated, adding that:

"With the availability of the information, consumers will be able to make better-informed purchasing choices based on their own needs."

"Furthermore, we believe the initiative would encourage the ISPs to further boost their service quality, help enhance the level of customer satisfaction, and enable consumers to monitor the service performance of the ISPs on a continuous basis."

"The ISPs will update the performance information quarterly in future."

Recommended