HM Revenue & Customs’ (HMRC) Large Business Service (LBS) has published an operating model setting out a new approach to dealing with the affairs of the largest businesses in the UK.
The document, ‘Working with large business – operating model’ was published 18 April 2006 and sets out for the first time in detail the principles and practices that will underpin HMRC's relationship with large business. It is aimed at finance directors as well as heads of tax of large businesses.
HMRC says that it wants to usher in a new era of "collaborative working" between large business and the tax man, and the department is aiming to promote "mature, open and responsible dialogue" through newly appointed 'Client Relationship Managers.'
The Client Relationship Managers will offer a range of services, including advice, risk reviews, feedback, access to specialists, and a systems overview that will highlight all aspects of systems with tax implications. They will work across all taxes, direct and indirect. Most managers will be responsible for more than one business, but the largest and most complex businesses will be assigned a single manager, who will be responsible for that business alone.
The HMRC mission statement includes a commitment to provide an efficient and high quality service and to tackle those who do not comply with their obligations. In particular there is a clear desire to create a significant difference in treatment for those who are deemed ‘non-compliant’.
This segregation is to be driven by a risk assessment of groups' tax profile and behaviours against a set of benchmarks. These include group structure and complexity, evidence of tax avoidance, level and quality of oversight and resources devoted to tax, robustness of tax reporting systems and processes, level of perceived co-operation and general compliance history.
"Managing risks effectively is at the heart of the Large Business Service’s approach to providing the best possible service," HMRC stated.
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