The Bank of Bermuda announced on Tuesday that it is enhancing EasyLink Online, Bermuda’s only real-time online banking service, just over four months after its launch, which the bank says was highly successful.
EasyLink Online will now give customers 25 bill payment options in total, and more will be added shortly.
EasyLink Online was launched by Bank of Bermuda in February 2002, with more than 1,000 customers registered within two days. To date over 4,500 people have registered.
‘When we launched EasyLink Online, we promised customers that it was a great platform on which to develop an even better service,’ said Danny Fox, Head of Retail Client Services at Bank of Bermuda. ‘We have been thrilled with the positive customer feedback, but we know we can further develop the service and make it even more convenient. Our customers are at the heart of this development – we know what services are popular and we closely monitor all customer comments and requests. From launch, customers have used EasyLink Online extensively to pay their bills and they want to be able to pay more bills online. Extending our bill payee list was therefore our first priority and we will continue to add companies as we go forward.’
While the addition of 20 new bill payees is a clear enhancement for customers, the Bank’s determination to offer its customers a real-time service has been critical to EasyLink Online’s bill payment service success. ‘The real-time capability of EasyLink Online is key to making online bill payment so convenient,’ noted Mr Fox. ‘With real-time, all transactions are effective immediately. This means you won’t miss your payment deadline even if your bill is due that day. In fact, you have up to 11pm to make your payment and it will be processed that day.’
EasyLink Online allows customers to:
The total list of 25 payees includes Lindo's Group, Miles Market, The Supermart, Argus Insurance, Bermuda Life Insurance, BF& M General Insurance, BF& M Life Insurance, Colonial Insurance, Colonial Life, Colonial Medical, Colonial Pension, Somers Isles Insurance, AS Cooper & Sons, Baptiste Builders' Supply/Bermuda Glass, Pearman Watlington, Phoenix Stores, Bermuda Telephone Company, Cable & Wireless, Cellular One, Logic Communications, TeleBermuda International, Telecom Bermuda, Belco, Bermuda Gas, CableVision.
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