According to a report
from the Business Week, now is not the time for investors or any bank
customers for that matter to restrict their Internet spending. According
to the Online Banking Report, a fifth of US households (22 million) will
bank online this year which is up 42 per cent from 2000 and the number
of people paying bills over the Internet will increase from 3.5 million
to 8 million this year. But the banks just don't seem to be doing their
best to attract customers to their online products and making their financial
operations easier than they are.
In an economic recession,
the suggestion is that as clearly people want to keep a careful watch on their
finances - online banking is the way to go about it. And this is particularly
true for any type of investing. Business Week claims that a good lesson
can be learned from online brokers who realised early on that as their
clients tend to be generally wealthy and purchasers of financial products,
they will have considerably higher household incomes than 'offline' households.
Online brokers, therefore,
caught on to the idea of offering extra services through their web sites and although
the value of assets is dropping, billions of dollars are apparently flooding
into the major online brokers for services such as money-market and bond
funds. Thus says Business Week, the 'asset growth rates of the top online
brokers have far exceeded the growth of consumer deposits at banks offering
ho-hum online banking services,' and it calls for for banks to 'treat
online banking as a part of their distribution strategy for products such
as home-equity loans, mortgage refinancing, and credit cards.'
The article claims
that most banks offer simple online services that amount to no more than
an ATM machine and checkbook service and are not offering enough. At the
very least, online banks should let customers track their tax-deductible
transactions and create services that help people track their finances,
such as Quicken-like accounting features.