Law Society's Complaints Handling Proposals 'Not Adequate', Says Manzoor
The UK's Legal Services Complaints Commissioner, Zahida Manzoor announced last
week that proposals put forward by the Law Society for improving its complaints
handling were "not adequate". The Law Society's record for resolving complaints has been an ongoing concern
for Ms Mazoor's office, and last month, she unveiled stringent new targets.
Under the new rules, the Law Society must close 98% of its complaints cases
within 18 months by this time next year. Over a three year period, this will be
tightened to 99% of cases within 12 months. According to the Law Society's Law Gazette, the LSCC has granted the representative
and regulatory body an extended period in which to amend its plans for meeting
the performance targets. However, she cautioned that: "We are rapidly approaching the point where we must move on from planning
to actually delivering benefits for the consumer. I am offering the Law Society
just a little more time to get its plan right." .
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