Internet Service Performance Info Goes Online In HK
Five major broadband internet service providers in Hong Kong have made public
their performance statistics for this year's first quarter online, boosting
the industry's transparency and service quality, the Office of the Telecommunications
Authority announced at the weekend. The five service providers are are Hong Kong Broadband Network, Hutchison Global
Communications, New World Telecommunications, PCCW IMS and Hong Kong Cable Television. The published information covers network reliability, service restoration
time, technical performance, customer hotline performance and customer complaint
handling. The information will be updated quarterly. "We are pleased to see that the performance statistics of the broadband
ISPs are available to the public on schedule. The published information covers
the areas of network reliability, service restoration time, technical performance,
customer hotline performance and customer complaint handling," a spokesperson
from OFTA stated, adding that: "With the availability of the information, consumers will be able to make better-informed
purchasing choices based on their own needs." "Furthermore, we believe the initiative
would encourage the ISPs to further boost their service quality, help enhance
the level of customer satisfaction, and enable consumers to monitor the service
performance of the ISPs on a continuous basis." "The ISPs will update the performance
information quarterly in future." .
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