It has emerged this week that customers at HMV stores will be able to avoid paying VAT on certain products in a move which will see CDs and DVDs ordered through in-store digital terminals exempt from the usual VAT import laws.
'HMV Delivers' kiosks are reportedly being installed in phases
across the chain's 240 UK branches over the next two years, with the aim of allowing customers to order products that are not
currently available in their shops.
The merchandise then gets shipped over from HMV's offshore fulfilment centre in Guernsey.
Currently, all goods with a value of GBP18 or less, imported into the UK from outside the EU by individuals, benefit from "low
value consignment relief" and are therefore exempt from the standard 17.5%
VAT - meaning that many HMV customers will be able to purchase
the goods at a lower price.
However, a spokesman for HMV was quick to play this down, pointing out to Music Week that it is a rare for the store to have items out of stock, and adding that
the cost to the Treasury last year was a negligible GBP140,000:
"Our in-store HMV Delivers service enables customers to order titles that
may be out of stock direct from our internet fulfilment centre. Had the value
of these sales been subject to VAT last year, the VAT amount would only have
been approximately GBP140,000. We expect this to remain an extremely marginal
channel for sales, as the kiosks we are introducing will be to drive sales of
fast growing digital downloads," he told the news service.
"Very few people used the service last year because our stores are well-stocked.
We have the kiosks in five stores at the moment and we will roll it out over
the next 18-24 months," he added, concluding, according to Music Week, that:
"We expect this to remain an extremely marginal channel for sales. Our
aim is always to have fully stocked stores so people can find what they want
to buy."