Guernsey Telecoms has disclaimed responsibility for AOL's decision to pull
the plug on its flat-rate connection service for internet users on the Island.
AOL recently announced that from October 16, it will no longer be able to offer
unlimited access for £15.99 a month to GT customers, owing to intransigence
on the telecom provider's part.
'In future, we will only be able to offer the flat-rate price plan to members
who access AOL using a line provided by BT, NTL or Telewest,' Bridget Mitchell
from the ISP's Member Services Department stated, explaining that: 'This is
necessary because we require an underlying unmetered connection from your telephone
company to offer the service on a flat-rate basis.'
She continued: 'Unlike telephone companies serving the vast majority of our
members, and despite continued lobbying, the un-metered connection currently
offered to us by the telephone provider is not sustainable.'
However, according to a report from the Guernsey Press and Star at the weekend,
this is news to Guernsey Telecoms.
In an interview with the local newspaper on Friday, GT Chief Executive, Jeremy
Thompson explained that that he has not spoken to AOL since January:
'I am surprised at their commercial decision with respect to their ISP offering.
We were not notified of their intention,' he stated, adding that: 'We have not
altered or changed in any way pricing or access to AOL. This is not a result
of anything we have done, it is a commercial decision [by AOL]...They are pointing
the finger at us and other jurisdictions , which is not the case.'
Also speaking to the Press and Star, Regina Finn, director-general of the Office
of Utility Regulation revealed that the OUR was aware of AOL's decision, but
that:
'The OUR understands that GT has not altered the underlying arrangements for
access by its customers to AOL's services and that GT is open to discussing
those underlying arrangements with AOL or any other ISP. The OUR will continue
to seek a response from AOL on the reasons for this commercial decision by the
company to change its pricing plans.'