Bahamian insurance company Imperial Life Financial has introduced a virtual
office and resource system designed to assist the company's sales representatives
to upgrade the speed, efficiency and accuracy of service to their clients.
Guy Richard, Imperial Life's Executive Vice President, says the installation
of WEBI represents a significant investment. ”Not only is WEBI a major
capital investment in business development, it also is an investment in our
sales force," he said.
According to Mr. Richard, consumer demand for convenience is a driving factor
in the emergence of e-business, and this demand will increase as the pace of
life and competition increase under new global and regional trade arrangements
such as FTAA. ”If we are to remain competitive in this new climate, all
businesses will have to become cutting edge in the way they operate," he
continued.
Imperial Life agents will now be able to improve the overall turn around time
for policy issue and providing other key services to customers as they will
have at their fingertips, information, forms and applications in a readily accessible
format.
"Imperial Life already is a leader in the industry and with this technology
we will increase the distance between us and our competitors," said Keith
Major, Vice President, Insurance Division at Imperial Life. He said further
that WEBI represents a significant information platform for Imperial Life Financial
that will revolutionise the way the company exchanges information with its team
members, using state-of-the-art technology. Agents will have fast and direct
access to client portfolios in a secure manner that protects client interests.
Earlier this year, Imperial's Canadian parent, Imperial Life Financial, merged
with Desjardins-Laurentian Life Assurance to create Desjardins Financial Security
(DFS), with $13.4 billion in assets under management. Imperial Life Financial
employs about 140 staff and agents, all of whom are Bahamian. The company has
offices on three major islands in the Bahamas, namely New Providence, Grand
Bahama and Abaco and serves clients throughout the archipelago. Founded more
than 100 years ago, Imperial Life is a leading provider of life insurance, retirement
and wealth accumulation products and investment and management services.