UK mortgage bank Alliance
& Leicester (A&L) announced this week that
it has abandoned plans for an online private bank
aimed at the "mass affluent". The bank had
already poured £15m into building the new wealth-management
service - which was due to launch early next year
- but now plans to lure those with around £50,000
to invest with new products on its existing website,
rather than launch a stand-alone brand.
A spokesman for A&L
said that the bank had srapped its plans because it
had never been certain of the appeal and viability
of Internet-only banking: 'We have always been in
the sceptics camp as far as standalone Internet strategy
is concerned,' he said, adding that A&L had now
concluded that wealthier customers with cash to invest
are likely to demand a more personal service: 'They
want options,' he said. 'Some will be happy to transact
largely through the Internet but the majority will
want some form of personal touch.'
Some observers have said
that A&L's decision to shelve its standalone bank
is an acknowledgement that the Alliance & Leicester
brand name is not one which would automatically attract
"mass affluent" customers, and building
the right image would have demanded substantial marketing
resources.
A&L's Internet bank
was to have offered its mass affluent customers stock
information and stockbroking as well as financial
advice alongside its banking services. These products
will now be made available through the bank's main
website, via the telephone and in its branches. The
spokesman said: 'Most of what we have done so far
is recyclable. None of the development work will have
been wasted.'
Peter McNamara, A&L
group managing director, pointed out that a lot of
banks were already targeting the mass affluent. Several
UK banks - such as the Abbey National, Barclays and
Halifax - have set up shop in recent months in a sector
generally viewed as lucrative and fee-driven, with
significant scope for growth. Mr McNamara said: 'We
decided we could get a better return building this
[service] as part of our existing website.'